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Message boards : Number crunching : Problems with uploads of zip files :- Backing off ... on upload of...

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Dave Roberts
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Message 56801 - Posted: 8 Sep 2017, 11:22:26 UTC

Task 20652406 Windows 7

I have 2 tasks that have been trying to upload zip files for the last 5 days -
getting mesages :- eg

Started upload of wah2_afr50_k3vw_201512_13_644_011209698_0_r873231541_11.zip 07/09/2017 21:07:13 | climateprediction.net |
Backing off 00:02:00 on upload of wah2_afr50_k3vw_201512_13_644_011209698_0_r873231541_11.zip
08/09/2017 02:17:41 | climateprediction.net |
Started upload of wah2_afr50_k3vw_201512_13_644_011209698_0_r873231541_6.zip
08/09/2017 02:17:41 | climateprediction.net |
Started upload of wah2_afr50_k736_201512_13_641_011202321_0_r1780376226_10.zip
08/09/2017 02:18:06 | climateprediction.net |
Backing off 04:34:31 on upload of wah2_afr50_k3vw_201512_13_644_011209698_0_r873231541_6.zip
etc etc

Can't see any problems with the servers.
Any ideas anyone?

Dave Roberts
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Message 56802 - Posted: 8 Sep 2017, 11:24:30 UTC - in response to Message 56801.

PS Internet connection is OK, no time restrictions.

WB8ILI
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Message 56804 - Posted: 8 Sep 2017, 12:32:08 UTC

Not an expert, but I think I remember reading that all uploads don't go to Oxford. As I remember, sometime back there was an issue with some upload server in Mexico that prevented uploads from working. If your uploads issues are with just one batch number, this might be a clue.
____________

Profile JIM
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Message 56805 - Posted: 8 Sep 2017, 13:16:08 UTC - in response to Message 56801.

All the regional models, the zips go to the Universities that contracted for them except of the last zip. If they are having trouble receiving these zips files it would not show on the Server Status page. The last zip, the restart dump used to create the next segment of the model, still goes to Oxford.
____________

Dave Roberts
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Message 56809 - Posted: 9 Sep 2017, 16:13:46 UTC - in response to Message 56805.

Thanks for your replies. FYI, I'm getting the same problem with restart zips??

08/09/2017 19:29:11 | climateprediction.net Started upload of wah2_afr50_k3vw_201512_13_644_011209698_0_r873231541_9.zip
08/09/2017 19:29:11 | climateprediction.net | Started upload of wah2_afr50_k736_201512_13_641_011202321_0_r1780376226_restart.zip
08/09/2017 19:29:34 | climateprediction.net | Backing off 00:06:43 on upload of wah2_afr50_k3vw_201512_13_644_011209698_0_r873231541_9.zip
08/09/2017 19:29:34 | climateprediction.net | Backing off 00:07:42 on upload of wah2_afr50_k736_201512_13_641_011202321_0_r1780376226_restart.zip

Dave Roberts
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Message 56819 - Posted: 11 Sep 2017, 10:02:21 UTC - in response to Message 56809.

Well, everything got uploaded late last night, after 8 days.

I'd previously checked all the forums to see if anyone had seen anything like this in the past. Various combinations of 'project' 'backup', 'pending', 'upload' etc.. with no luck. (But I think the searches only look at titles)

It was the restsrt zips that threw me, since, if they all went to Oxford, and no server problems had been reported there, was there another problem?

Anyway, looks like patience is the key.

Profile geophi
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Message 56821 - Posted: 11 Sep 2017, 15:24:56 UTC

I e-mailed them last night about the problem and someone must have taken care of it. I didn't hear back what the issue was.

When you were searching, did you do an advanced search? The default search limit is 30 days, but you can change that to longer when searching with advanced options.

Dave Roberts
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Message 56822 - Posted: 11 Sep 2017, 16:41:41 UTC

Thanks for the info geophi, I'd used an advanced search but didn't spot anything like my tasks - upload problems after successful completion - that had such a long delay before uploading properly.

There was a similar problem back in 2005, but that had a "Temporarily failed upload" message whilst my error was "Backing off... "'.

It would be interesting to know the reason for the problem.
Thanks again.
Dave

KANE47
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Message 57440 - Posted: 6 Dec 2017, 3:43:48 UTC - in response to Message 56822.

Is it safe to say this one (see log below) will get resolved with some patience?
Seems like I can download work with no probs ever.

But uploading finished work? forget about it.

Other projects via BOINC transfer up and down with no problem; just this one seems to be odd.


12/5/2017 21:25:00 | | Project communication failed: attempting access to reference site
12/5/2017 21:25:01 | | Internet access OK - project servers may be temporarily down.
12/5/2017 21:30:14 | climateprediction.net | Started upload of wah2_eas50_a2de_201212_12_686_011362222_0_r2042822419_restart.zip
12/5/2017 21:30:14 | climateprediction.net | Started upload of wah2_eas50_a2de_201212_12_686_011362222_0_r2042822419_out.zip
12/5/2017 21:30:17 | climateprediction.net | Temporarily failed upload of wah2_eas50_a2de_201212_12_686_011362222_0_r2042822419_restart.zip: connect() failed
12/5/2017 21:30:17 | climateprediction.net | Backing off 05:58:54 on upload of wah2_eas50_a2de_201212_12_686_011362222_0_r2042822419_restart.zip
12/5/2017 21:30:17 | climateprediction.net | Temporarily failed upload of wah2_eas50_a2de_201212_12_686_011362222_0_r2042822419_out.zip: connect() failed
12/5/2017 21:30:17 | climateprediction.net | Backing off 05:47:08 on upload of wah2_eas50_a2de_201212_12_686_011362222_0_r2042822419_out.zip
12/5/2017 21:30:18 | | Project communication failed: attempting access to reference site
12/5/2017 21:30:19 | | Internet access OK - project servers may be temporarily down.

Profile geophi
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Message 57441 - Posted: 6 Dec 2017, 5:52:27 UTC - in response to Message 57440.

The server that accepts the EAS model files has been having problems for the last week or two. The computer staff is looking into it/working on it. No ETA for a fix at this time.

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